Tier 1: One-Time Advice Session

Cancellation Policy

By scheduling a session with Great White Agency (GWA), you agree to the following booking policies designed to protect your time and ours, ensure professionalism, and provide clarity in our services. 1. Scheduling & Payment All services must be booked through our official booking system. Prepayment is required at the time of booking for all paid sessions. For one-time services (Tier 1 and Tier 2), payment is non-refundable once the session begins or any preparatory work or consulting is initiated. No-show appointments are not eligible for refunds or rescheduling. 2. Session Duration & Conduct Sessions are strictly limited to the booked duration. Clients may choose to receive a polite 1-minute wrap-up warning or have the session end promptly without notice. Sessions will be disconnected at the scheduled end time without exception. Follow-up questions must be submitted through our support portal or scheduled as a new session. 3. Changes, Rescheduling & Cancellations Cancellations or rescheduling must be made at least 24 hours before your scheduled appointment. Any changes made within 24 hours of the appointment are non-refundable and may be subject to a rescheduling fee. Clients with subscriptions must give written notice for cancellations in accordance with their plan’s terms (e.g., 90-day notice for Tier 3). 4. Consulting & Support Services All consulting time is included in the total estimated level of effort (LOE) for Tier 2 support services. If your project requires advisory or diagnostic services prior to implementation, you must schedule a Tier 1 session. Tier 2 work begins only after consultation or intake and is billed in hourly increments. Any work exceeding 1 hour and 15 minutes is rounded up and billed as a full second hour. 5. Ownership, Access & Subscriptions Work performed under a subscription (e.g., SiteCare+) remains the property of GWA until the final design payment is made or until the subscription ends and any outstanding balances are resolved. Late payments may result in service suspension, additional fees, and termination of the agreement. 6. Support Video Channel Clients who book Tier 1 or Tier 2 services receive temporary access to GWA’s Support Video Channel. Ongoing access requires a current support subscription. 7. General Terms All services are subject to the Terms and Conditions available at greatwhiteagency.com/legal. GWA reserves the right to modify policies at any time. By booking, you agree to abide by these terms.

Contact Details

• Memphis, TN, USA

  9013000443

  info@greatwhiteagency.com